Oh.and you will never believe this (sit down for a moment, please): on January 9, 2008, I got a call from Mazda Canada's manager of Customer Relations, Mr. It seems Mazda Canada wants you to buy a car and to then just shut up. I also emailed him and left a personal phone message at his office on Saturday, January 12.Īrrrrgggh! Some CEOs of corporations in Canada are excellent to deal with, and others just hate talking to customers. Donald Romano again on January 2, January 4 and January 11 - I requested that he contact me directly but he won't. Jay Amestoy and his office is in Irvine, California, USA. Also I contacted the Senior VP for Public and Govt Affairs at Mazda's headquarters for North American Operations. I am now embroiled in major meltdown conflict with the Western Mazda and Mazda Canada over the stupid alternator belt. No damn way will I be pushed around by Western Mazda or Mazda Canada. On January 10, I called our provincial radio phone-in talk show and vented my frustration. She knew she had, but wouldn't budge on good will. I told her she was making excuses because she had screwed up.
I had indeed asked to be dropped from the call list 6 months previous because I got an automated phone message from Western Mazda trying to upsell unnecessary automotiive service work. She then claimed that because I had asked to be dropped from Western Mazda's automated phone call list that this was the reason I never got a call indicating that the belt was no longer available.
I told her they had screwed me over again, and that it wasn't good enough. The manager of the Service Department was standing there witnessing it all but she would only give a minor discount on the belt and installation. As a result, I was yet again screwed over by Mazda. On the morning of the service appointment, another Service Advisor at Western Mazda said he must have given the belt to someone else or maybe it was "hanging around too long" and was sent back. However, he checked his computer and confirmed face-to-face that it had indeed arrived. I asked to see the alternator belt to make sure it was the right one, but the Service Advisor claimed he could not find it in the Service Department. In fact, the Service Advisor told me to stop worrying. What infuriated me most was the fact that I went to Western Mazda's Service Department several days before the January 4 appointment, and confirmed that it had arrived.
#Mazda protege 2000 install#
His clerks in Customer Relations called and just parroted the same story over and over: "there is nothing we can do."įinally decided to book an automotive service appointment at Western Mazda for 8:00 am on Januto install the belt anyway, but when I arrived, the Service Department did not have the alternator belt that I ordered in November 2007 ! I guess he doesn't like talking to customers. I wrote him in December 2007 and January 2008. Donald Romano, in Toronto, Ontario, Canada. I wrote the head office of Mazda Canada and directed my letters to the President and CEO, Mr.
#Mazda protege 2000 for free#
I asked - what if I paid for the belt, would Western Mazda install it for free (one quarter hour's labour at $65.00 per hour = about $15.00 including 14% tax)? The dealer refused that, too. After all, had I listened to Western Mazda, I would have paid $500 to buy and install a new alternator. Total cost to the dealer would be about $ 50.00 or less, including taxes. I asked them to install the belt for free, including the cost of the belt. I asked for good will from the Service Advisor at Western Mazda due to their misdiagnosis. In November 2007, I ordered an OEM alternator belt from Western Mazda. It is remedied by installing an Original Equipment Manufacturer (OEM) alternator belt. I went online and with one click found out on an automotive forum that a squealing alternator belt is a common problem on the Mazda 2000 Protege. They re-installed the alternator and tightened the alernator belt but it kept squealing. A qualified mechanic who inspected the alternator said it was working just fine. However, I checked with another local garage to get a second opinion. I was told by the dealership that I needed a new alternator. I went to a Mazda car dealership, known as "Western Mazda," here in my hometown of Corner Brook, in the province of Newfoundland and Labrador (NL) in Eastern Canada. Biggest problem was with the alternator belt squealing on my Mazda 2000 Protege.
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